Position: Technical Support Advisor
Job description
Are you a tech-savvy problem-solver who flourishes in a fast-paced, collaborative environment? Do you enjoy transforming challenges into success stories? If you’re bilingual and passionate about providing technical support to customers in both English and French, we have the ideal opportunity for you!
Responsibilities:
- Deliver first-level technical support to customers via email, ticketing, and phone calls.
- Monitor alerts and respond as needed.
- Record incoming requests and escalate issues to team members.
- Maintain up-to-date documentation, including the external knowledge base and asset information.
- Assist with onboarding new customers and managing moves, adds, or changes.
- Participate in a rotating after-hours on-call support schedule.
Education and Experience
- College/University diploma/degree in progress in related field (Computer Systems not development/testing)
- 1-3 years of experience in a service desk role
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits